Support Engineer (HCLTech) | Bengaluru | Salary Based on Profile

HCLTech is recruiting a Support Engineer to monitor applications and assist end users with functional and technical questions. Candidates with up to one year of technical or application-support experience can apply.

Job Highlights

• Company: HCLTech
• Role: Support Engineer
• Location: Bengaluru
• Experience: 0–1 year
• Employment Type: Full-Time
• Department: Application Support
• Support Channels: Phone and email
• Salary: Based on Profile

Roles & Responsibilities

• Monitor business applications and solution services.
• Respond to calls and emails professionally.
• Address functional and technical questions.
• Register cases in the case-management system.
• Diagnose customer-reported application issues.
• Follow up with users and support teams.
• Use the established escalation process.
• Expedite delayed resolutions.
• Communicate appropriate solutions.
• Manage professional relationships with end users.

Required Skills

• Application support
• Technical troubleshooting
• Phone and email support
• Case-management tools
• Customer communication
• Escalation management