Salesforce is hiring an Associate Proactive Monitoring Engineer to monitor customer environments and identify technical risks before they cause service disruption.
Job Highlights
- Company: Salesforce
- Location: Hyderabad
- Employment Type: Full-Time
- Domain: Cloud Technical Support
- Salary: Based on Profile
Roles & Responsibilities
- Monitor platform health and performance
- Investigate alerts and abnormal system behaviour
- Analyze logs and diagnostic information
- Communicate risks and recommendations
- Coordinate incidents with specialist teams
- Maintain monitoring and case documentation
- Identify recurring operational patterns
Qualifications & Eligibility
- Relevant cloud-support or monitoring knowledge
- Strong troubleshooting and analytical skills
- Understanding of SaaS environments
- Good customer and stakeholder communication
- Willingness to learn Salesforce technologies
Required Skills
- Application monitoring
- Cloud support
- Log analysis
- Incident management
- Troubleshooting
- Salesforce platform
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