Analyst – Service Desk N 4A (Genpact) | Gurugram |

Genpact is hiring a Service Desk Analyst in Gurugram. The position involves IT service-management activities, incident handling, SLA monitoring, system configuration and user support.

Job Highlights

• Company: Genpact
• Role: Analyst – Service Desk N 4A
• Location: Gurugram
• Work Mode: Hybrid
• Employment Type: Full-Time, Regular
• Salary: Not Disclosed

Roles and Responsibilities

• Configure and customise IT service-management tools.
• Monitor IT-service performance and SLA compliance.
• Manage incidents and requests through the ticketing system.
• Work with IT teams to identify and resolve service issues.
• Conduct audits and reviews of ITSM processes.
• Identify opportunities for process improvement.
• Provide support and training to end users.
• Maintain accurate service-management records.
• Follow applicable IT-service and compliance procedures.

Eligibility and Qualifications

Relevant educational backgrounds include:

• Computer Engineering
• Information Technology
• Information Systems
• Database Management
• Network Engineering

Candidates should understand ITSM processes, ticket management, service-level agreements, technical support and user communication.