Customer Support Associate (Sutherland) | Navi Mumbai | Salary Based on Profile

Sutherland is hiring Customer Support Associates and Senior Associates for its Airoli, Navi Mumbai operation. Freshers and experienced candidates with strong English communication and customer-service skills can apply.

Job Highlights

• Company: Sutherland
• Role: Associate/Senior Associate
• Location: Airoli, Navi Mumbai
• Experience: Freshers or 1–6 years
• Qualification: High-school diploma or above
• Employment Type: Full-Time
• Salary: Based on Profile

Roles & Responsibilities

• Assist customers through voice, email or chat channels.
• Understand customer concerns and provide suitable resolutions.
• Maintain professional written and verbal communication.
• Document customer interactions accurately.
• Follow process, quality and security guidelines.
• Escalate unresolved concerns through the defined process.
• Manage assigned work independently.
• Contribute to customer satisfaction and service performance.

Required Skills

• English communication
• Customer service
• Email etiquette
• Voice and chat support
• Windows operating system
• Time management
• Customer empathy
• Problem-solving