Work From Home – Customer Associate (Recruit CRM) | Remote | Salary Based on Profile

Recruit CRM is hiring a Customer Success Associate for a fully remote opportunity in India. The role involves helping customers understand and use the company’s recruitment-software platform while delivering responsive and professional support.

Job Highlights

• Company: Recruit CRM
• Role: Customer Success Associate
• Location: India
• Work Mode: Fully Remote
• Experience: As per official eligibility criteria
• Employment Type: Full-Time
• Domain: Customer Success and SaaS
• Salary: Based on Profile

Roles & Responsibilities

• Assist customers with product-related questions.
• Guide customers through platform features and workflows.
• Support account onboarding and product adoption.
• Investigate and resolve reported issues.
• Conduct customer communication through approved channels.
• Document customer interactions and resolutions.
• Escalate technical issues to the appropriate team.
• Collect feedback about customer requirements.
• Maintain high customer-satisfaction standards.
• Participate in product and process training.

Qualifications & Eligibility

• Strong written and verbal communication skills are required.
• Applicants should possess a customer-focused approach.
• Basic knowledge of SaaS or recruitment technology is useful.
• Candidates must be comfortable working independently from home.
• Exact experience and qualification requirements should be confirmed on the official listing.

Required Skills

• Customer success
• SaaS support
• Customer onboarding
• Communication
• Problem-solving
• Product support
• Documentation
• Time management