Work From Home – Customer Service, Voice/Blended Process | Remote | Up to 3 LPA

A BPO employer is hiring candidates for a permanent Work From Home customer-service process. Applicants should have excellent spoken English and must own a suitable laptop with a reliable Wi-Fi connection.

Job Highlights

• Role: Customer Retention – Voice/Blended
• Industry: BPM/BPO
• Department: Customer Success, Service and Operations
• Location: India
• Work Mode: Permanent Work From Home
• Employment Type: Full-Time, Permanent
• Qualification: Graduation not required
• Salary: Up to ₹20,000 per month
• Annual Salary Listed: Up to ₹3 LPA

Roles & Responsibilities

• Handle customer interactions through voice or blended-support channels.
• Understand customer questions, concerns and service requirements.
• Provide accurate information and suitable resolutions.
• Assist customers with account or service-related issues.
• Maintain professional communication during every interaction.
• Follow the prescribed customer-service process and guidelines.
• Escalate unresolved or complex concerns appropriately.
• Maintain accurate records of customer interactions.
• Support customer retention and satisfaction objectives.
• Meet assigned productivity, quality and performance targets.

Qualifications & Eligibility

• Graduation is not mandatory.
• Candidates must have excellent spoken English.
• Strong verbal communication and customer-handling skills are required.
• Applicants must own a laptop suitable for remote work.
• A stable Wi-Fi connection is mandatory.
• Candidates should be comfortable handling voice or blended customer support.
• Applicants must be able to work independently from home.
• Experience requirements and shift details have not been disclosed.

Mandatory Work From Home Setup

• Personal laptop
• Stable Wi-Fi connection
• Suitable and distraction-free working environment
• Reliable power availability

Required Skills

• English communication
• Customer service
• Voice and blended support
• Active listening
• Customer retention
• Problem-solving
• Professional call handling
• Computer proficiency

Compensation & Benefits

• Monthly salary of up to ₹20,000
• Listing also mentions annual compensation of up to ₹3 LPA
• Permanent Work From Home
• Full-time, permanent employment