Travel Customer Service Executive (Omprime) | Gurugram | 40000

Omprime is hiring experienced Travel Customer Service Executives for its Gurugram office. Candidates must have at least one year of end-to-end travel customer-service experience and practical knowledge of Amadeus or Sabre.

Selected candidates will initially complete one month of virtual training from home. After training, they must work from the company’s Gurugram office.

Job Highlights

• Company: Omprime
• Position: Travel Customer Service Executive
• Location: Gurugram
• Work Mode: Work From Office after virtual training
• Training Mode: One month of virtual training
• Employment Type: Full-Time, Permanent
• Experience: 1+ year
• Qualification: Graduation not required
• Mandatory Tools: Amadeus or Sabre
• Shift: Night and weekend shifts
• Industry: Travel and Tourism
• Department: Customer Success, Service and Operations
• Salary: Not Disclosed
• Application Deadline: Not Disclosed

About the Role

The Travel Customer Service Executive will support customers before and after their journeys by managing reservations and answering travel-related questions.

The selected candidate will communicate with customers through different service channels, coordinate with sales and booking-processing teams and help resolve technical or reservation-related issues.

Roles and Responsibilities

• Assist customers with travel reservations.
• Respond to pre-travel and post-travel questions.
• Understand customer requirements and provide suitable solutions.
• Manage reservation-related requests through Amadeus or Sabre.
• Communicate with customers through available service channels.
• Deliver clear, personalized and professional responses.
• Manage difficult or sensitive customer conversations.
• Maintain strong product and process knowledge.
• Provide accurate information about bookings and travel services.
• Coordinate with sales teams when commercial assistance is required.
• Work with booking-processing teams to complete customer requests.
• Escalate technical issues and system bugs to the engineering team.
• Collaborate with technical teams until reported issues are resolved.
• Document customer interactions and important case information.
• Identify recurring customer problems and recommend improvements.
• Provide feedback about the customer journey.
• Help improve Omprime’s customer-support processes.
• Meet assigned service, quality and productivity metrics.
• Support teammates and participate in knowledge-sharing activities.
• Accept constructive feedback and apply it to daily work.

Eligibility and Experience

Applicants should meet the following requirements:

• At least one year of end-to-end travel customer-service experience.
• Hands-on experience using Amadeus or Sabre.
• Graduation is not mandatory.
• Strong knowledge of travel reservations and customer support.
• Excellent listening and communication skills.
• Ability to manage challenging customer conversations.
• Strong written-communication ability.
• Capability to write clear and personalized customer messages.
• Comfortable communicating with customers and internal teams.
• Willingness to work night shifts.
• Availability for weekend shifts.
• Willingness to work from the Gurugram office after training.
• Ability to arrange the required equipment for virtual training.

Required Skills

• Travel customer service
• End-to-end travel support
• Amadeus
• Sabre
• Reservation management
• Pre-travel support
• Post-travel support
• Customer-query resolution
• Written communication
• Verbal communication
• Active listening
• Complaint handling
• Problem solving
• Internal-team coordination
• Technical escalation
• Customer-experience improvement

Preferred Candidate Profile

The employer is looking for candidates who are:

• Passionate about customer service
• Empathetic toward customers
• Confident during difficult conversations
• Reliable and self-motivated
• Organized in their work
• Comfortable meeting performance targets
• Resourceful when solving problems
• Willing to seek help when necessary
• Open to asking questions and offering suggestions
• Comfortable using internet-based applications and tools
• Able to work collaboratively with different teams

Training and Work Arrangement

First Month

Selected candidates will complete approximately one month of virtual training.

Candidates must use their own:

• Computer or laptop
• Headset
• Broadband connection
• Suitable remote-training workspace

The employer has not disclosed the required processor, RAM, operating system or internet speed. Candidates should confirm these requirements before joining training.

After Training

Following successful completion of training, candidates must report to the Omprime office in Gurugram.

This is not advertised as a permanent Work From Home position.

Shift Requirements

Candidates must be available for:

• Night shifts
• Weekend shifts

The exact working hours, weekly offs, transport arrangements and shift allowances have not been disclosed.

Performance Expectations

Selected candidates may be assessed on:

• Customer-satisfaction scores
• Quality and accuracy
• Reservation-handling ability
• Response time
• Case-resolution rate
• Communication quality
• Process compliance
• Productivity
• Product knowledge
• Attendance and schedule adherence

Candidates should confirm the exact performance metrics during the interview.

Salary and Benefits

The salary and benefits have not been disclosed in the provided description.

Applicants should confirm:

• Fixed monthly salary
• Approximate in-hand salary
• Performance incentives
• Night-shift allowance
• Weekend allowance
• Cab or transport facility
• Medical and statutory benefits
• Training-period salary
• Probation conditions