Apprentice – Customer Service (American Express) | Gurugram | Salary depends on profile

American Express is hiring an Apprentice – Customer Service in Gurugram for fresh graduates and early-career candidates. The role provides practical exposure to customer interactions, service processes and professional communication.

Job Highlights

• Company: American Express
• Role: Apprentice – Customer Service
• Location: Gurugram
• Work Model: Hybrid
• Qualification: Bachelor’s Degree
• Experience: Freshers / Early Career
• Shift: Rotational
• Domain: Customer Service

Roles & Responsibilities

• Handle customer interactions professionally.
• Understand customer questions and service requests.
• Provide accurate assistance within defined processes.
• Follow customer-service and risk guidelines.
• Record customer interactions accurately.
• Escalate complex issues when required.
• Maintain service-quality standards.
• Develop communication and problem-solving capability.
• Use internal systems to manage customer requests.
• Work with support teams to resolve customer issues.
• Follow data-security and customer-privacy requirements.

Qualifications & Eligibility

• Bachelor’s Degree required.
• Suitable for fresh graduates and early-career candidates.
• Strong communication ability.
• Customer-service orientation.
• Flexibility to work rotational shifts.
• Basic computer and documentation skills.

Required Skills

• Customer Service, Communication, Active Listening, Problem Solving, Computer Skills, Customer Handling.

Preferred Skills

• English Communication, Customer-Facing Experience, Adaptability, Documentation, Teamwork.