Customer Service US Email/Chat (Teleperformance) | Hyderabad | ₹3.6 LPA Average

Teleperformance is hiring Customer Service Representatives for its US&C customer support operations in Hyderabad. The role focuses on assisting customers through Email and Chat channels while resolving queries, requests, feedback, and complaints professionally.

Candidates with strong English communication, analytical and problem-solving skills, and experience in international BPO/email/chat processes are preferred. Graduates and undergraduates can apply.

Job Details

• Role: Customer Service Representative – US&C (Email/Chat)
• Company: Teleperformance
• Location: Hyderabad
• Department: Operations
• Industry: Customer Service / BPO
• Employment Type: Full-time
• Experience: Minimum 6 months preferred
• Education: Graduate / Undergraduate
• Salary: ₹3.6 LPA (Average)
• Process: International Email & Chat Support
• Shift: 24/7 Rotational Shifts
• Work Mode: Not specified

Roles & Responsibilities

Handle customer queries, requests, feedback, and complaints for a technology company through Email and Chat support. Provide accurate information and resolve concerns within defined service levels while maintaining high standards of customer service. Investigate customer issues, identify root causes, provide effective solutions, and maintain accurate customer records. Handle challenging situations with professionalism and empathy, safeguard confidential customer information, and take ownership of issues through complete resolution.

Eligibility & Qualifications

• Minimum 6 months of experience preferred.
• International BPO experience in Voice, Email, or Chat processes preferred.
• Email process experience is preferred.
• Versant certified with a minimum B2 level.
• Excellent English verbal, written, and listening skills.
• Strong comprehension, analytical, and problem-solving abilities.
• Minimum typing speed of 25 WPM with 85% accuracy.
• Proficiency in MS Excel, MS Word, and PowerPoint.
• Ability to multitask and manage multiple customer interactions.
• Strong probing and investigative skills.
• Basic knowledge of cab services and new-economy businesses.
• Willingness to work in a 24/7 rotational environment.
• Graduates and undergraduates can apply.

Desired Competencies

• Strong customer focus and empathy.
• Effective problem-solving and logical thinking.
• Professional written communication.
• Ability to handle difficult customer situations calmly.
• Strong ownership and accountability.
• Ability to prioritize tasks and meet performance targets.
• Willingness to continuously learn and adapt to process changes.
• Ability to collaborate effectively with team members.