International Voice / Blended Process (Provana) | Noida | Up to ₹4 LPA

Provana is hiring candidates for an International Voice / Blended Process opportunity in Sector 64, Noida. Freshers are eligible for this opening, with immediate joining required and virtual interviews available for the selection process.

Job Highlights

• Company: Provana
• Role / Process: International Voice / Blended Process
• Location: Sector 64, Noida
• Experience: Freshers Eligible
• Work Mode: Work From Office
• Working Days: 5 Days
• Shift: Rotational Shifts
• Weekly Off: Rotational
• Salary: Up to ₹4 LPA
• Joining: Immediate Joiners Required
• Interview Mode: Virtual Interviews Only
• Meal Facility: 1 Meal Provided
• Cab Facility: 1-Way Cab for Drop
• Function: International Customer Service / Voice Process

Roles & Responsibilities

• Handle customer interactions for the assigned international process.
• Communicate professionally with customers during voice interactions.
• Understand customer queries and provide appropriate information or resolution.
• Follow defined customer-service and process guidelines.
• Maintain clear and professional communication throughout customer interactions.
• Record relevant customer and interaction details accurately.
• Escalate customer concerns according to the defined process when required.
• Maintain required service-quality and process standards.
• Follow assigned rotational shift schedules.
• Coordinate with internal teams when required for query resolution.
• Maintain professional customer-handling standards.
• Follow applicable process and operational requirements.

Qualifications & Eligibility

• Freshers are eligible to apply.
• Immediate joining availability is required.
• Candidates should be comfortable working from Sector 64, Noida.
• Candidates must be comfortable working rotational shifts.
• Candidates should be comfortable with rotational weekly offs.
• Applicants should be available for a 5-day working schedule.
• Candidates should be available to attend the selection process virtually.
• Educational qualification has not been specified in the provided hiring information.
• Prior International Voice experience has not been stated as mandatory.

Required Skills

• Customer Service
• Voice Communication
• Verbal Communication
• Customer Interaction
• Active Listening
• Query Handling
• Problem Solving
• Professional Communication
• Customer Support
• Basic Computer Skills
• Process Adherence
• Rotational Shift Flexibility

Compensation & Benefits

• Salary: Up to ₹4 LPA
• Working Days: 5 Days
• Meal Facility: 1 Meal
• Cab Facility: 1-Way Drop Cab
• Shift: Rotational
• Weekly Off: Rotational
• Interview: Virtual Only
• Joining: Immediate