Work From Home – Customer Support Engineer (Zimperium) | Remote | Salary Based on Profile

Zimperium is hiring a Technical Product Support Engineer to assist enterprise customers using mobile-threat-defence, endpoint-security and cloud-based applications. The role is full-time and remote in India.

Job Highlights

• Company: Zimperium
• Role: Technical Product Support Engineer
• Location: India
• Work Mode: Remote
• Experience: 1–3 years for junior or 5+ years for senior applicants
• Employment Type: Full-Time
• Domain: Cybersecurity Product Support
• Salary: Based on Profile

Roles & Responsibilities

• Investigate enterprise customer issues.
• Support mobile and endpoint-security products.
• Troubleshoot cloud-based web applications.
• Reproduce technical problems.
• Document incidents and resolutions.
• Escalate product defects to engineering teams.
• Maintain timely customer communication.
• Follow support SLAs and quality requirements.
• Contribute to support documentation and knowledge articles.

Qualifications & Eligibility

• A relevant computer-science, IT or engineering degree is required.
• Enterprise-software support experience is expected.
• Security or mobile-device-management experience is preferred.
• Strong technical troubleshooting and communication skills are required.
• Applicants must be eligible to work remotely from India.

Required Skills

• Technical support
• Cybersecurity
• Mobile-device management
• Cloud applications
• Troubleshooting
• Ticket management
• Customer communication
• Incident escalation