Work From Home – Customer Support (Lyric) | Remote | Salary Based on Profile

Lyric is hiring a Customer Support Consultant through a 12-month rotational program covering Customer Success, Professional Services and AI support. The position is remote in India, with limited travel for collaboration or customer workshops.

Job Highlights

• Company: Lyric
• Role: Customer Support Consultant
• Location: India
• Work Mode: Remote
• Experience: 1–6 years
• Program Duration: 12 months
• Travel: Less than 10%
• Domain: AI and SaaS Customer Support
• Salary: Based on Profile

Roles & Responsibilities

• Provide L1 and L2 product support.
• Investigate technical and platform issues.
• Communicate structured resolutions to customers.
• Support customer-success and professional-services teams.
• Identify recurring problems and automation opportunities.
• Escalate product defects to engineering teams.
• Maintain case and support documentation.
• Improve customer-support workflows.
• Assist customers with AI-enabled platform functionality.
• Participate in customer workshops when required.

Qualifications & Eligibility

• One to six years of relevant experience is required.
• Support, platform-operations or analytics experience is relevant.
• Strong written communication and analytical curiosity are expected.
• Candidates should be comfortable with occasional travel.
• Applicants must be eligible for remote employment in India.

Required Skills

• Customer support
• L1/L2 support
• SaaS platforms
• AI product support
• Troubleshooting
• Process automation
• Documentation
• Customer communication