Work From Home – Zomato Blended Process| Jaipur Hiring Office | Salary Based on Profile

Startek is hiring Customer Support Executives for the Zomato blended process with 30 vacancies. The remote role involves resolving customer queries through both chat and voice support.

Job Highlights

• Company: Startek
• Process: Zomato Blended Process
• Role: Customer Support Executive
• Hiring Office: Jaipur
• Work Mode: Remote / Work From Home
• Vacancies: 30
• Experience: Freshers or candidates with up to one year of experience
• Qualification: Undergraduates and graduates
• Employment Type: Full-Time
• Shift: Nine-hour rotational shifts, including night shifts
• Weekly Offs: Rotational
• Salary: Based on Profile

Roles & Responsibilities

• Handle customer queries through chat and voice support.
• Resolve concerns involving orders, deliveries and cancellations.
• Assist customers with refund-related queries.
• Provide accurate and timely resolutions.
• Maintain clear and professional customer communication.
• Follow established processes and standard operating procedures.
• Maintain accurate records of customer interactions.
• Meet quality, productivity and customer-satisfaction targets.
• Escalate unresolved or complex concerns appropriately.

Qualifications & Eligibility

• Undergraduates and graduates can apply.
• Freshers and experienced candidates are eligible.
• Applicants should have fluent English and Hindi communication skills.
• Strong verbal communication and customer-handling skills are required.
• Candidates must have their own laptop.
• Stable Wi-Fi or internet connectivity is mandatory.
• Applicants must be comfortable with rotational and night shifts.
• Leave restrictions apply during the initial 90 days after joining.
• Festival holidays are not available as stated in the listing.

Required Skills

• English and Hindi communication
• Voice and chat support
• Customer-query resolution
• Active listening
• Customer satisfaction
• Order and refund support
• Professional communication
• Record maintenance

Compensation & Benefits

• Salary based on the selected candidate’s profile
• Provident Fund and ESIC benefits
• Quarterly performance bonus
• Remote working opportunity