Healthcare Customer Support (Sutherland) | Hyderabad | Salary Based on Profile

Sutherland is recruiting customer-support professionals for a healthcare process in Hyderabad. The position involves assisting patients and healthcare partners through voice and digital support channels.

Job Highlights

• Company: Sutherland
• Role: Healthcare Customer Support
• Location: Hyderabad
• Work Mode: Work From Office
• Employment Type: Full-Time
• Domain: Healthcare Customer Service
• Support Channels: Phone, email and chat
• Salary: Based on Profile

Roles & Responsibilities

• Respond to healthcare-related customer enquiries.
• Assist patients and healthcare partners.
• Troubleshoot routine technical concerns.
• Explain resolutions clearly and professionally.
• Document all customer interactions accurately.
• Protect sensitive customer information.
• Escalate complicated issues appropriately.
• Keep customers informed about case progress.
• Follow healthcare compliance requirements.
• Meet service-quality and response-time standards.

Qualifications & Eligibility

• Relevant customer-support experience is preferred.
• Excellent written and verbal communication skills.
• Ability to handle confidential information.
• Customer-focused and empathetic approach.
• Comfortable working in a process-driven environment.

Required Skills

• Healthcare support
• Customer communication
• Case documentation
• Data confidentiality
• Technical troubleshooting
• Problem-solving