Customer Service Support (Sutherland) | Hyderabad | Salary Based on Profile

Sutherland is hiring customer-focused professionals for a retail customer-support role in Hyderabad. The selected candidates will handle enquiries, transactions, returns and customer complaints while supporting daily retail operations.

Job Highlights

• Company: Sutherland
• Role: Customer Service Support
• Location: Hyderabad
• Work Mode: Work From Office
• Employment Type: Full-Time
• Domain: Retail Customer Support
• Shift: Flexible working hours may apply
• Salary: Based on Profile

Roles & Responsibilities

• Respond to product and service enquiries.
• Explain store policies to customers.
• Assist customers with product selection.
• Process transactions, returns and exchanges.
• Resolve complaints with empathy and patience.
• Maintain accurate customer records.
• Assist with inventory checks and merchandising.
• Coordinate with team members.
• Encourage customer satisfaction and loyalty.

Qualifications & Eligibility

• Strong communication and interpersonal skills.
• Basic computer and POS-system proficiency.
• Customer-focused problem-solving ability.
• Comfortable working on weekends and holidays.
• Cash-handling knowledge is relevant.

Required Skills

• Customer service
• POS systems
• Complaint resolution
• Payment processing
• Communication
• Multitasking