Customer Experience Representative (Refyne) | Bengaluru | Salary Based on Profile

Refyne is hiring a Customer Experience Representative to manage customer interactions and identify opportunities to improve its customer-support services.

Job Highlights

• Company: Refyne
• Role: Customer Experience Representative
• Location: Bengaluru
• Employment Type: Full-Time
• Department: Customer Experience
• Experience: Based on Profile
• Salary: Based on Profile

Roles & Responsibilities

• Track customer engagement across support channels.
• Respond to customer questions and requests.
• Investigate and resolve customer concerns.
• Categorize incoming queries using relevant tags.
• Identify reasons behind recurring support contacts.
• Maintain accurate customer-interaction records.
• Coordinate with internal teams on complex issues.
• Collect and communicate customer feedback.
• Support improvements to customer-service processes.
• Maintain professional and empathetic communication.

Required Skills

• Customer experience
• Query management
• Written and verbal communication
• Issue categorization
• Problem-solving
• Customer empathy
• Data accuracy