Customer Service Executive – Chat Process | Gurugram | ₹32,000 CTC

Hiring is open for Customer Service Executives – Chat Process in Gurugram. Graduates and undergraduates with at least 6 months of relevant Chat Process experience and excellent communication skills are eligible to apply.

Job Highlights

• Role: Customer Service Executive – Chat Process
• Process: Customer Support / Chat Support
• Location: Gurugram (Gurgaon)
• Experience: Minimum 6 Months in Chat Process
• Qualification: Graduate / Undergraduate
• Salary: ₹32,000 CTC
• Working Days: 5 Days per Week
• Weekly Offs: 2 Rotational Week-Offs
• Cab Facility: Both-Side Cab
• Communication: Excellent Written & Verbal Communication Skills
• Domain: Customer Service / Chat Support / BPO

Roles & Responsibilities

• Handle customer queries and provide effective resolutions through chat support.
• Respond to customer inquiries accurately and professionally.
• Maintain high-quality customer interactions across chat conversations.
• Ensure timely responses to customer queries and concerns.
• Meet assigned process, quality and productivity targets.
• Maintain a positive customer experience through effective communication.
• Follow established customer service guidelines and process requirements.

Qualifications & Eligibility

• Minimum 6 months of Chat Process experience is mandatory.
• Both graduates and undergraduates are eligible to apply.
• Excellent written and verbal communication skills are required.
• Candidates should have experience handling customer interactions through chat.
• Applicants must be comfortable working from the Gurugram location.
• Candidates should be comfortable with 5 working days and 2 rotational weekly offs.

Required Skills

• Chat Process
• Customer Support
• Written Communication
• Verbal Communication
• Customer Query Resolution
• Professional Chat Communication
• Customer Experience Management
• Quality and Productivity Management
• Customer Service

Compensation & Benefits

• CTC: ₹32,000
• Working Days: 5 Days per Week
• Weekly Offs: 2 Rotational Week-Offs
• Cab Facility: Both-Side Cab