Customer Service Executive (Adobe Voice Process) | Gurugram | Up to ₹4.3 LPA

Hiring is open for Customer Service & Upselling Executives for the Adobe Voice Process in Gurugram. Graduates with at least 1 year of documented customer service experience and excellent English communication skills (C1 level or above) are eligible to apply.

Job Highlights

• Role: Customer Service & Upselling Executive
• Process: Adobe – Voice Process
• Location: Gurugram (Gurgaon)
• Experience: Minimum 1 Year in Customer Service
• Qualification: Graduation Mandatory
• English Proficiency: C1 Level or Above
• Salary: Up to ₹4.3 LPA CTC
• In-Hand Salary: Approximately ₹32,000–₹33,000 per Month
• Work Mode: Work From Office
• Shift: 24×7 Rotational Shifts
• Cab Facility: Both-Side Cab Within Hiring Zone
• Domain: Customer Service / Voice Process / Upselling

Roles & Responsibilities

• Handle customer queries through voice calls.
• Provide professional customer support and resolve customer issues.
• Understand customer requirements and offer appropriate assistance.
• Identify opportunities to upsell relevant products and services.
• Explain product and service benefits to customers during voice interactions.
• Work towards assigned customer service and sales targets.
• Maintain excellent communication standards while interacting with customers.
• Support customer satisfaction through effective query resolution and service delivery.

Qualifications & Eligibility

• Graduation is mandatory for all applicants.
• Minimum 1 year of customer service experience is required.
• Previous experience must be supported by relevant employment documentation.
• Excellent English communication skills at C1 level or above are mandatory.
• Candidates should be comfortable handling customer queries and upselling through voice calls.
• Applicants must be willing to work in 24×7 rotational shifts.
• Candidates should be available to work from the Gurugram office.

Required Skills

• Customer Service
• Voice Process
• Excellent English Communication (C1+)
• Customer Query Resolution
• Upselling
• Sales Target Achievement
• Customer Interaction Handling
• Product and Service Communication
• Customer Satisfaction

Compensation & Benefits

Candidates with 1+ Year of Experience

• CTC: Up to ₹4.2 LPA
• Approximate In-Hand Salary: ₹32,000 per Month

Candidates with 2+ Years of Experience

• CTC: Up to ₹4.3 LPA
• Approximate In-Hand Salary: ₹33,000 per Month

Additional Benefits

• Cab Facility: Both-Side Cab Within the Hiring Zone
• Work Arrangement: Work From Office
• Shift Schedule: 24×7 Rotational Shifts