Adobe Customer Support – Blended Process | Gurugram | ₹43,000 CTC/Month

People Staffing Solutions is inviting applications for an Adobe Customer Support – Blended Process opportunity in Gurugram. Graduates with at least one year of customer-support voice experience and excellent communication skills can apply.

This vacancy is intended for immediate joiners and offers performance-based incentives of up to ₹10,000.

Job Highlights

• Process/Account: Adobe Customer Support
• Location: Gurugram
• Process Type: Blended Customer Support
• Experience: Minimum 1 year
• Qualification: Graduation mandatory
• Salary: ₹42,000–₹43,000 CTC per month
• Approximate In-Hand: ₹32,000–₹33,000 per month
• Incentives: Up to ₹10,000 based on performance
• Working Days: Five days per week
• Shift: Rotational shifts
• Weekly Offs: Rotational
• Joining Requirement: Immediate joiners only
• UAN Check: Not required according to the source
• Work Mode: Not Disclosed
• Employment Type: Not Disclosed
• Payroll Company: Not Disclosed

About the Role

The selected candidate will support customers through a blended customer-service process. Depending on the assigned queue, customer interactions may occur through voice and other support channels.

The role requires strong communication, active listening, problem solving and the ability to deliver professional customer service while meeting quality and productivity expectations.

Roles and Responsibilities

Depending on the assigned support process, responsibilities may include:

• Handle customer enquiries professionally.
• Communicate with customers through voice and assigned blended channels.
• Understand customer concerns through active listening and appropriate questioning.
• Provide accurate information according to process guidelines.
• Troubleshoot routine customer issues.
• Offer suitable resolutions within the approved support scope.
• Escalate complex or unresolved cases to the appropriate team.
• Maintain polite, empathetic and professional communication.
• Document customer interactions and resolution details accurately.
• Follow customer-data security and confidentiality requirements.
• Meet assigned quality and productivity targets.
• Work toward customer-satisfaction goals.
• Maintain schedule and shift adherence.
• Participate in training, feedback and coaching sessions.
• Coordinate with internal support teams when required.

Eligibility and Qualifications

Applicants should meet the following requirements:

• Graduation must be completed.
• Minimum one year of customer-support voice experience.
• Excellent spoken communication skills.
• Good written communication skills for blended support.
• Strong customer-handling ability.
• Good problem-solving and troubleshooting skills.
• Comfortable working in rotational shifts.
• Comfortable with rotational weekly offs.
• Available for immediate joining.
• Willingness to work from the assigned Gurugram location or according to the employer’s stated arrangement.

Freshers and candidates with less than one year of relevant voice experience are not listed as eligible.

Salary Details

Candidates with 1+ Year of Voice-Support Experience

• CTC: ₹42,000 per month
• Approximate In-Hand: ₹32,000 per month

Candidates with 2+ Years of Voice-Support Experience

• CTC: ₹43,000 per month
• Approximate In-Hand: ₹33,000 per month

Performance Incentive

• Maximum Incentive: Up to ₹10,000

The incentive amount will presumably depend on applicable performance criteria. Candidates should confirm the precise targets and payout conditions.

Annual CTC Equivalent

Based on the stated monthly CTC:

• ₹42,000 per month: Approximately ₹5.04 LPA
• ₹43,000 per month: Approximately ₹5.16 LPA

Candidates should verify whether the performance incentive is included within or paid in addition to the stated CTC.

Required Skills

• Customer service
• Voice-process experience
• Blended customer support
• Active listening
• Verbal communication
• Written communication
• Customer-query resolution
• Problem solving
• Technical troubleshooting
• Complaint handling
• Case documentation
• Multitasking
• Data confidentiality
• Rotational-shift flexibility

Work Schedule

• Working Days: Five days per week
• Shift: Rotational
• Weekly Offs: Rotational

The source does not disclose the exact shift timings, night-shift frequency, cab facility or transport boundaries.

Documents to Keep Ready

Candidates may be asked to provide:

• Updated resume
• Graduation mark sheets
• Graduation or degree certificate
• Government-issued identity proof
• Experience letter
• Offer or appointment letter
• Relieving letter, if applicable
• Recent salary slips

Share sensitive identity or financial documents only after verifying the recruiter, employer and recruitment stage.

UAN Information

The announcement states “No UAN Check.” Candidates should understand that this does not remove the responsibility to provide truthful and accurate employment information.

The employer may still conduct other forms of background, education, identity or experience verification.