Analyst – Service Desk (Genpact) | Hyderabad | Salary Not Disclosed

Genpact is hiring an Analyst for its Service Desk team in Hyderabad. The selected candidate will provide Level 1 technical assistance, manage incidents and support users with hardware, software and network-related concerns.

Job Highlights

• Company: Genpact
• Role: Analyst – Service Desk 5B
• Location: Uppal, Hyderabad
• Work Mode: Work From Office
• Employment Type: Full-Time, Regular
• Salary: Not Disclosed

Roles and Responsibilities

• Provide Level 1 technical support.
• Handle incoming technical queries and incidents.
• Troubleshoot hardware, software and network problems.
• Search the knowledge-management system for appropriate solutions.
• Document new issues and solutions in the knowledge repository.
• Install and configure software and hardware.
• Monitor computer systems and networks.
• Maintain incident ownership from creation to closure.
• Help users understand and operate systems effectively.
• Maintain service quality and professional customer communication.

Eligibility and Qualifications

Candidates with the following educational backgrounds can review the opportunity:

• Computer Engineering
• Information Technology
• Information Systems
• Database Management
• Network Engineering

Candidates should possess technical troubleshooting, customer-service, incident-management and communication skills.