Technical Associate – Service Desk (Genpact) | Hyderabad | Salary Not Disclosed

Genpact is hiring a Technical Associate for its Service Desk team in Hyderabad. The position involves resolving end-user concerns, managing ServiceNow tickets and providing technical support for business applications and IT systems.

Job Highlights

• Company: Genpact
• Role: Technical Associate – Service Desk 5A
• Location: Uppal, Hyderabad
• Work Mode: Work From Office
• Employment Type: Full-Time, Regular
• Salary: Not Disclosed

Roles and Responsibilities

• Communicate with end users and resolve application-related concerns.
• Manage assigned ServiceNow tickets.
• Coordinate application-content updates.
• Work with Level 2 support teams to resolve complex issues.
• Learn business applications and provide user guidance.
• Prepare FAQs, knowledge-base articles and user guides.
• Support system-quality assurance activities.
• Troubleshoot hardware, software and network problems.
• Install and maintain computer systems, printers and peripherals.
• Maintain IT inventory and documentation.
• Support user training and data-security compliance.

Eligibility and Qualifications

Relevant educational backgrounds include:

• Computer Engineering
• Information Technology
• Information Systems
• Database Management
• Network Engineering

Candidates should understand basic IT systems, troubleshooting, ticket management, user support and professional communication.