Associate Support Analyst (Endpoint Clinical) | Bengaluru | Salary Based on Profile

Endpoint Clinical is hiring an Associate Production Support Analyst for its customer-support organization. The role supports clinical technology platforms and works closely with operational and technical teams.

Job Highlights

• Company: Endpoint Clinical
• Role: Associate Production Support Analyst
• Location: Bengaluru
• Work Mode: Hybrid
• Employment Type: Full-Time
• Department: Customer Support
• Domain: Clinical Technology
• Salary: Based on Profile

Roles & Responsibilities

• Monitor production-support requests.
• Investigate reported application issues.
• Assist users with platform-related concerns.
• Record cases and investigation findings.
• Coordinate with technical resolution teams.
• Escalate production incidents appropriately.
• Communicate updates to customers and stakeholders.
• Follow support procedures and service levels.
• Help maintain operational documentation.
• Contribute to consistent customer service.

Required Skills

• Application support
• Customer support
• Incident management
• Technical investigation
• Documentation
• Communication
• Healthcare technology awareness