Customer Service – Chat & Email ( International MNC )| Gurugram | ₹ 3.5 LPA

A leading company is hiring Customer Service Executives for its Customer Experience / Client Operations team in Gurugram. The role involves supporting global customers through chat, email, and other non-voice channels.

Job Details

• Role: Customer Service Executive / Senior Executive
• Process: Chat & Email / Non-Voice
• Location: Gurugram
• Work Mode: Work from Office
• Experience: Freshers
• Shift: 24/7 Rotational Shifts
• Week-offs: Rotational
• Department: Customer Experience / Client Operations
• Employment Type: Not Disclosed

Responsibilities

• Handle customer queries and provide timely solutions.
• Support global customers through chat, email, and other non-voice channels.
• Maintain high standards of customer service and accuracy.
• Work effectively in a fast-paced customer support environment.
• Follow company processes and service standards.

Eligibility

• Freshers can apply.
• Good English communication skills.
• Customer-focused approach.
• Ability to work under pressure.
• Strong attention to detail.
• Positive attitude and willingness to learn.
• Ability to work flexible schedules according to business requirements.
• Good teamwork, punctuality, discipline, and integrity.
• Results-driven approach.