Customer Service Healthcare process (Teleperformance) | Noida | ₹4–5 LPA

Teleperformance is hiring freshers and experienced candidates for its Healthcare and Logistics customer-service processes in Noida. Eligible candidates can attend the walk-in interview directly with an updated resume.

Job Highlights

• Company: Teleperformance
• Role: Customer Service Executive
• Processes: Healthcare and Logistics
• Location: Noida, Sector 135
• Experience: Freshers and experienced candidates
• Qualification: Graduates and undergraduates
• Work Mode: Work From Office
• Working Days: Five days per week
• Salary: ₹4–5 LPA CTC
• Joining: Immediate joiners preferred
• Cab Facility: Both-side cab, subject to transport availability

Roles & Responsibilities

• Handle customer queries through the assigned support channel.
• Understand customer concerns and provide accurate resolutions.
• Assist customers with healthcare or logistics-related service requests.
• Maintain professional and courteous customer communication.
• Follow the applicable process guidelines and quality standards.
• Record customer interactions accurately in the designated system.
• Escalate unresolved or complex concerns appropriately.
• Maintain customer confidentiality and data accuracy.
• Meet assigned productivity, quality and customer-satisfaction targets.
• Coordinate with operations and support teams when required.

Qualifications & Eligibility

• Graduates and undergraduates can apply.
• Freshers and experienced candidates are eligible.
• Candidates pursuing regular full-time courses are not eligible.
• Immediate availability to join will be preferred.
• Logistics experience is required for the International Voice Process.
• Insurance voice-process experience is preferred for relevant openings.
• Applicants should have good communication and customer-handling skills.
• Candidates must be comfortable working from the Noida office.
• Exact shift and weekly-off details should be confirmed during the interview.

Required Skills

• Customer service
• Voice-process handling
• Communication skills
• Active listening
• Query resolution
• Healthcare or logistics support
• Customer satisfaction
• Process compliance
• Computer proficiency

Compensation & Benefits

• CTC: ₹4–5 LPA
• Five working days per week
• Both-side cab facility, subject to transport availability
• Learning and career-growth opportunities