Applications are invited for a full-time Customer Success and Service Operations position in Gurugram. The selected candidate must be available to work according to a US shift schedule.
Job Highlights
- Employer: Not Disclosed
- Role: Customer Success – Service & Operations
- Location: Gurugram
- Salary and Experience: Not Disclosed
- Shift: US Shift
- Employment Type: Full-Time, Permanent
- Industry: BPM/BPO
About the Role
The vacancy is listed under Customer Success, Service and Operations. However, the supplied job description does not specify the process, customer segment or daily responsibilities.
Candidates should obtain the complete job description before applying, including confirmation of whether the role involves voice support, non-voice operations, finance operations, customer onboarding or another process.
Roles and Responsibilities
Detailed roles and responsibilities have not been disclosed. Applicants should request information regarding the assigned process, customer-interaction channels, operational targets, reporting responsibilities and performance expectations from the recruiter.
Eligibility and Qualifications
- B.Com in any specialization
- M.Com in any specialization is listed at the postgraduate level
- MBA or PGDM in any specialization is also listed
- Willingness to work a US shift
- Required work experience has not been disclosed
Education Clarification
The listing provides both undergraduate and postgraduate qualifications:
- Undergraduate: B.Com in any specialization
- Postgraduate: M.Com, MBA or PGDM in any specialization
It does not clarify whether a postgraduate qualification is mandatory or preferred. Candidates with only a B.Com degree should confirm their eligibility with the recruiter.
Shift Details
This position requires working a US shift. Exact login hours, shift rotation, working days and weekly-off arrangements have not been disclosed.
Candidates should confirm:
- Exact shift timings
- Fixed or rotational shift arrangement
- Working days and weekly offs
- Night-shift allowance
- Meal arrangements
- Cab or transportation facility
No cab facility has been mentioned in the supplied description.
Salary and Benefits
The salary, incentives and employee benefits have not been disclosed. Applicants should request the following information before accepting an offer:
- Annual CTC
- Monthly in-hand salary
- Fixed and variable components
- Incentives or performance bonus
- Night-shift allowance
- Provident Fund and insurance benefits
- Notice period and joining requirements
Work Mode
The work location is listed as Gurugram, but the vacancy does not confirm whether the position is Work From Office, hybrid or remote. Applicants should verify the reporting location and work arrangement directly with the recruiter.
Ready to apply? Unlock the hiring details and get access to premium hiring details across all premium job openings.
Unlock Hiring Details
- HR contact details
- Official recruiter email
- Access to all premium openings
Instant access after successful payment