Applications are invited for a full-time Customer Success Associate position in Bengaluru. The blended process combines chat and email support with inbound and outbound customer calls.
Job Highlights
- Company/Recruiter: Not Disclosed
- Role: Customer Success Associate
- Location: Bengaluru
- Salary: Not Disclosed
- Experience: Not Disclosed
- Employment Type: Full-Time, Permanent
- Work Mode and Shift: Not Disclosed
About the Role
The selected candidate will assist customers through multiple communication channels, including telephone calls, chat and email. The position may involve both international and domestic customer-support processes.
Candidates must be comfortable handling inbound customer enquiries and making outbound calls whenever required by the assigned process. Strong English communication and professional customer-handling skills are essential.
Process Details
- Blended customer-service process
- Chat support
- Email support
- Inbound calling
- Outbound calling
- Domestic or international BPO process
- Customer-care and query-resolution activities
The exact allocation between voice, chat and email channels has not been disclosed and may depend on operational requirements.
Roles and Responsibilities
Handle customer enquiries through calls, chat and email, respond professionally to inbound interactions, make outbound calls when required, understand customer concerns, provide accurate information, resolve routine issues, escalate complex cases, maintain interaction records, follow process guidelines and support customer-satisfaction objectives.
Eligibility and Qualifications
- Graduates and undergraduates can apply
- Graduation is not mandatory
- Excellent spoken and written English communication skills
- Ability to handle voice, chat and email interactions
- Comfortable working in a blended customer-support process
Skills Required
Candidates should preferably possess the following skills:
- Customer service and customer care
- Voice and blended-process support
- Chat and email support
- Inbound and outbound calling
- Professional English communication
- Customer-query resolution
- Problem-solving and active listening
- Basic computer and typing skills
- Ability to follow quality and process guidelines
- Professional telephone etiquette
Work Location
The position is listed for Bengaluru, Karnataka. The supplied vacancy information does not confirm whether it is office-based, hybrid or Work From Home.
Candidates should confirm the exact office address, reporting arrangement and transportation requirements before proceeding with the application.
Experience Requirement
A minimum or maximum experience requirement has not been mentioned. Candidates should ask the recruiter whether freshers are eligible and whether previous BPO or customer-service experience is required.
Salary and Schedule
The following details have not been disclosed:
- Monthly or annual salary
- In-hand salary and CTC structure
- Incentives or performance bonuses
- Working days and weekly offs
- Shift timings
- Night-shift requirements
- Transportation or cab facility
- Employee benefits
Applicants should obtain these details in writing before accepting an offer.
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