Customer Success Manager – Commerce Cloud (Salesforce) | Bengaluru | Salary Based on Profile

Salesforce is hiring a Customer Success Manager with Commerce Cloud or Demandware experience to guide customers through adoption and value realization.

Job Highlights

• Company: Salesforce
• Role: Customer Success Manager – Commerce Cloud
• Location: Bengaluru
• Employment Type: Full-Time
• Salary: Based on Profile
• Domain: Cloud Customer Success

Roles & Responsibilities

• Manage relationships with Salesforce Commerce Cloud customers.
• Understand customer objectives and adoption priorities.
• Develop success plans and track measurable outcomes.
• Recommend platform capabilities and operational improvements.
• Coordinate technical and business resources.
• Identify risks and manage customer escalations.
• Conduct regular progress and value-review meetings.
• Promote effective use of Commerce Cloud features.
• Maintain accurate customer-success documentation.

Qualifications & Eligibility

• Relevant customer-success or consulting experience.
• Salesforce Commerce Cloud or Demandware experience is mandatory.
• Strong customer-facing communication skills.
• Ability to coordinate complex stakeholder groups.

Required Skills

• Salesforce Commerce Cloud
• Demandware
• Customer Success
• Stakeholder Management
• Cloud Solutions
• Account Planning
• Problem Solving