Customer Support Engineer – PAM (Saviynt) | Bengaluru | Salary Based on Profile

Saviynt is recruiting a Technical Support Engineer for its Privileged Access Management platform. The role supports enterprise customers and requires experience troubleshooting infrastructure, application and access-related incidents.

Job Highlights

• Company: Saviynt
• Role: Technical Support Engineer – PAM
• Location: Bengaluru
• Work Mode: Hybrid
• Employment Type: Full-Time
• Department: Customer Support
• Domain: Privileged Access Management
• Salary: Based on Profile

Roles & Responsibilities

• Investigate customer-reported PAM incidents.
• Troubleshoot access and provisioning failures.
• Support Windows and Linux session hosts.
• Investigate database and networking issues.
• Monitor AWS and Kubernetes workloads.
• Coordinate structured incident response.
• Communicate findings and solutions to customers.
• Maintain incident records and technical documentation.
• Perform root-cause analysis.
• Collaborate with engineering and cloud teams.

Required Skills

• PAM support
• AWS
• Kubernetes
• Windows and Linux
• Networking
• Databases
• Incident response
• Customer communication