International Blended Support (Google Process) | Hyderabad | Up to ₹5.5 LPA

People Staffing Solutions is inviting applications from experienced customer-support professionals for an International Blended Process supporting a Google account in Hyderabad. Candidates must be graduates with at least one year of international voice or blended-support experience.

This is an office-based position involving customer assistance through voice and chat channels in rotational shifts.

Job Highlights

• Recruitment Partner: People Staffing Solutions
• Process/Account: Google
• Role: International Blended Support – Voice and Chat
• Location: Hyderabad
• Work Mode: Work From Office
• Qualification: Graduation mandatory
• Experience: Minimum 1 year
• Salary: Up to ₹5.5 LPA
• Working Days: Five days per week
• Shift: Rotational shifts
• Night Allowance: Up to ₹3,500
• Cab Allowance: Up to ₹7,500
• Employment Type: Not Disclosed
• Payroll Company: Not Disclosed
• Application Deadline: Not Disclosed

About the Role

The selected candidate will support international customers through voice and chat channels. The position requires strong spoken and written English, active listening, problem-solving ability and experience handling customers in an international support environment.

Candidates will be expected to understand customer concerns, provide accurate information and work toward effective resolution while meeting the assigned quality and productivity standards.

Roles and Responsibilities

• Handle international customers through voice and chat channels.
• Understand customer questions and service-related concerns.
• Provide accurate information according to approved process guidelines.
• Troubleshoot routine customer problems.
• Deliver appropriate solutions within the permitted support scope.
• Escalate complex or unresolved concerns to the appropriate team.
• Maintain professional and empathetic customer communication.
• Manage multiple customer conversations according to process requirements.
• Document customer interactions and resolution details accurately.
• Protect confidential customer and account information.
• Follow security, privacy and compliance guidelines.
• Maintain service-quality and customer-satisfaction standards.
• Work toward first-contact resolution whenever possible.
• Meet productivity, response-time and schedule-adherence targets.
• Coordinate with internal support teams when additional assistance is required.
• Participate in process updates, training and coaching sessions.
• Work according to rotational schedules and business requirements.

Eligibility and Experience

Applicants should meet the following requirements:

• Graduation must be completed.
• At least one year of relevant international customer-support experience.
• Experience in international voice, blended or similar support processes.
• Strong spoken English communication.
• Clear and professional written English.
• Customer-handling and problem-resolution ability.
• Comfortable supporting customers through calls and chat.
• Willingness to work in rotational shifts.
• Availability to work from the Hyderabad office.
• Ability to meet customer-service and productivity expectations.

Freshers are not mentioned as eligible for this vacancy.

Required Skills

• International customer support
• Voice-process handling
• Chat support
• Blended-process experience
• Spoken and written English
• Active listening
• Customer-query resolution
• Problem solving
• Complaint handling
• Multitasking
• Interaction documentation
• Basic computer proficiency
• Data confidentiality
• Team collaboration
• Rotational-shift flexibility

Work Schedule

• Working Days: Five days per week
• Shift: Rotational
• Work Arrangement: Office-based in Hyderabad

The vacancy does not disclose the exact shift timings, weekly-off pattern or night-shift frequency. Candidates should confirm these details before proceeding.

Salary and Allowances

Annual Compensation

Up to ₹5.5 LPA

Additional Allowances Mentioned

• Night Allowance: Up to ₹3,500
• Cab Allowance: Up to ₹7,500

Candidates should confirm:

• Whether ₹5.5 LPA is fixed compensation or total CTC
• Approximate monthly in-hand salary
• Whether allowances are included in or additional to CTC
• Eligibility conditions for the night allowance
• Cab-allowance calculation and reimbursement process
• Performance incentives, if applicable
• Payroll deductions and statutory benefits

Documents to Keep Ready

Candidates may be asked to provide:

• Updated resume
• Graduation mark sheets
• Graduation or degree certificate
• Government-issued identity proof
• Experience letters
• Relieving letters
• Recent salary slips
• Current-employment or notice-period information

Share sensitive documents only after verifying the recruiter, payroll organization and stage of recruitment.