International Chat Support (Tech Mahindra) | Hyderabad | Salary Based on Profile

Tech Mahindra is hiring experienced candidates for its International Chat Support – Non-Voice Process in Hyderabad. The role involves handling international customer queries through live chat, resolving complaints, maintaining service quality and delivering customer satisfaction.

Job Highlights

• Company: Tech Mahindra
• Role: International Chat Process Executive
• Process: International Chat / Non-Voice
• Location: Hyderabad
• Experience: Minimum 6 Months in International Chat Support
• Qualification: Graduate / Undergraduate
• Employment Type: Full-Time, Permanent
• Shift: Night Shifts / Rotational Night Shifts
• Salary: Based on Profile
• Incentives: Performance-Based Incentives
• Cab Facility: Both-Side Cab Service
• Industry: BPM / BPO
• Department: Customer Success, Service & Operations
• Role Category: Non-Voice

Roles & Responsibilities

• Handle international customer queries through live chat platforms professionally and promptly.
• Provide accurate information regarding products, services and company policies.
• Resolve customer issues, complaints and service requests efficiently.
• Maintain customer satisfaction and meet established quality standards.
• Escalate complex customer issues to the appropriate team when necessary.
• Maintain accurate documentation of customer interactions.
• Follow company policies, procedures and quality guidelines.
• Meet daily productivity and performance targets.

Qualifications & Eligibility

• Minimum 6 months of International Chat Support experience is mandatory.
• Candidates must have relevant experience in an international chat process.
• Graduates and undergraduates can apply, subject to company requirements.
• Graduation is not mandatory.
• Excellent written English communication skills are required.
• Good typing speed and accuracy are essential.
• Strong problem-solving and customer-service skills are required.
• Candidates must be capable of handling multiple chats simultaneously.
• Basic computer knowledge is required.
• Familiarity with chat tools or CRM software is required.
• Candidates must be comfortable working night shifts or rotational night shifts.

Required Skills

• International Chat Support
• International Chat Process
• Non-Voice Process
• Live Chat Support
• Written English Communication
• Typing Speed and Accuracy
• Multiple Chat Handling
• Customer Query Resolution
• Customer Complaint Handling
• Problem-Solving
• Customer Service
• CRM Software
• Basic Computer Knowledge
• Customer Interaction Documentation
• Quality and Productivity Management

Preferred Skills

• BPO Experience
• Customer Support Experience
• Chat Process Experience
• Interpersonal Skills
• Time Management Skills

Compensation & Benefits

• Salary: Based on Profile
• Incentives: Performance-Based Incentives
• Cab Facility: Both-Side Cab Service