International Voice Customer Support | Hyderabad | ₹2.5–₹4.5 LPA

An international BPO is hiring experienced candidates for its International Voice Customer Support Process in Hitech City, Hyderabad. The role involves handling inbound customer calls, resolving service and technical issues, and maintaining customer satisfaction while meeting performance targets.

Job Highlights

• Role: International Voice Customer Support Executive
• Process: International Voice / Inbound Customer Support
• Location: Hitech City, Hyderabad
• Experience: Minimum 1 Year in International Voice Process
• Qualification: Graduation Not Mandatory
• Work Mode: Work From Office
• Employment Type: Full-Time
• Working Days: 5 Days
• Weekly Offs: 2 Days
• Shift: Rotational Night Shifts
• Salary: ₹2.5–₹4.5 LPA
• Joining: Immediate Joiners Only
• Cab Facility: Both-Side Transport
• Incentives: Performance-Based Incentives
• Additional Benefits: Overtime Payments
• Domain: International BPO / Customer Service

Roles & Responsibilities

• Handle inbound international customer calls and respond to customer questions professionally.
• Resolve customer complaints, identify appropriate solutions and close support tickets.
• Follow up on customer requests and unresolved service issues.
• Explain product features, service plans, pricing and company policies clearly.
• Assist customers experiencing software or hardware-related technical issues.
• Maintain high customer satisfaction scores through effective communication and problem-solving.
• Work toward daily and monthly performance targets.
• Manage Average Handling Time (AHT) while maintaining service quality.
• Meet Customer Satisfaction (CSAT) targets and follow established quality guidelines.

Qualifications & Eligibility

• Minimum 1 year of International Voice Process experience is mandatory.
• Candidates must have relevant experience handling international customer calls.
• Excellent English communication skills are required.
• Strong customer-handling and problem-solving abilities are essential.
• Candidates must be comfortable working rotational night shifts.
• Applicants must be willing to work from the Hitech City office.
• Only immediate joiners are eligible.
• Graduation is not mandatory.

Required Skills

• International Voice Process
• International Customer Support
• Inbound Calling
• Customer Service
• Customer Query Resolution
• Customer Complaint Handling
• English Communication
• Verbal Communication
• Customer Handling
• Problem-Solving
• Technical Support
• Ticket Resolution
• Average Handling Time (AHT)
• Customer Satisfaction (CSAT)
• Quality Compliance
• Performance Target Management

Compensation & Benefits

• Annual Salary: ₹2.5–₹4.5 LPA
• Salary Hike: Based on Candidate Profile
• Working Days: 5 Days
• Weekly Offs: 2 Days
• Cab Facility: Two-Way Transport
• Incentives: Performance-Based
• Overtime Payments: Available