Work From Home – Customer Service (Cognizant) | Remote | Salary Based on Profile

Cognizant is hiring a Process Executive for a customer-service process connected with its Indore operations. The role is listed with a Work From Home arrangement, subject to project requirements and company policies.

Job Highlights

• Company: Cognizant
• Role: Process Executive – Customer Service
• Location: Indore
• Work Mode: Work From Home
• Employment Type: Full-Time
• Salary: Based on Profile
• Domain: Customer Service / BPM
• Working Schedule: Based on project requirements

Roles & Responsibilities

• Respond to customer questions through designated channels.
• Understand each request and provide the appropriate resolution.
• Follow process, security and quality-control procedures.
• Document customer interactions accurately.
• Refer unresolved concerns to senior or specialized teams.
• Meet required productivity and service-quality metrics.
• Maintain professional communication with customers.
• Complete training and stay updated on process changes.

Qualifications & Eligibility

• Applicants must meet the education and experience criteria in the listing.
• Good spoken and written communication.
• Strong customer-handling and problem-solving abilities.
• Comfortable with process tools and computer-based work.
• Must satisfy the Indore location and remote-working requirements.
• Shift flexibility may be required.

Required Skills

• Customer support
• Communication
• Process adherence
• Query management
• Documentation
• Problem solving