Work From Home – Customer Service Specialist (Binance) | Remote | Salary Based on Profile

Binance is hiring a Customer Service Business Process Specialist for its remote customer-service organization in Asia. Candidates in India should confirm country eligibility on the application form before submitting their details.

Job Highlights

• Company: Binance
• Role: Customer Service Business Process Specialist
• Location: Asia / Southeast Asia, including eligible remote locations
• Work Mode: Remote
• Employment Type: Full-Time
• Salary: Based on Profile
• Domain: Customer Service Operations and Process Improvement

Roles & Responsibilities

• Review and improve customer-service workflows.
• Identify operational gaps and recommend process changes.
• Create or maintain standard operating procedures.
• Coordinate process implementation with support stakeholders.
• Monitor service metrics and process effectiveness.
• Assist teams in adopting new tools and procedures.
• Document business requirements and operational changes.
• Support continuous-improvement initiatives across customer service.

Qualifications & Eligibility

• Relevant customer-service operations or process-management experience.
• Strong analytical, documentation and stakeholder-management skills.
• Ability to translate operational issues into process solutions.
• Experience in fintech, digital platforms or regulated services is useful.
• Applicants must meet the location eligibility listed by Binance.

Required Skills

• Customer-service operations
• Process improvement
• SOP development
• Data analysis
• Stakeholder coordination
• Project execution