Applications are invited from freshers and experienced candidates for an international customer-support process. The full-time permanent position requires excellent communication skills and flexibility to work rotational shifts.
Job Highlights
- Company/Recruiter: Not Disclosed
- Role: Customer Onboarding – Voice/Blended
- Process: International non-voice and chat support
- Location: Not Disclosed
- Salary: Up to ₹4 LPA
- Experience: Freshers and experienced candidates
- Shift and Transport: Rotational shifts with cab facility
About the Role
The selected candidate will support customers through the communication channels assigned to the international process. The vacancy highlights non-voice and chat-support responsibilities, although the listed role category is Voice/Blended.
Candidates should be comfortable working in a customer-facing BPO environment, following process guidelines and managing customer interactions professionally.
Roles and Responsibilities
Handle customer-support activities through the assigned voice, chat or non-voice channels, understand customer concerns, provide accurate assistance, resolve routine queries, escalate complex cases, maintain professional communication, document customer interactions and follow applicable process and quality standards.
Eligibility and Qualifications
- Freshers and experienced candidates can apply
- Graduation is not required
- Excellent communication skills are mandatory
- Candidates must be willing to work rotational shifts
- Comfortable working in an international BPO process
Education
The listing states that graduation is not mandatory. However, the minimum educational qualification—such as Class 10, Class 12 or undergraduate study—has not been specifically disclosed.
Candidates should confirm the education and documentation requirements with the recruiter.
Skills Required
- Customer service and customer care
- Chat and non-voice support
- Voice or blended-process support
- International BPO operations
- Written and verbal communication
- Active listening and problem-solving
- Customer onboarding
- Query resolution and escalation
- Basic computer proficiency
- Ability to work rotational shifts
Salary Details
The maximum salary mentioned is:
Up to ₹4 LPA
The exact salary offered may depend on the candidate’s experience, communication assessment, assigned process and interview performance.
The following compensation details have not been disclosed:
- Minimum salary
- Monthly in-hand salary
- Fixed and variable salary breakup
- Performance incentives
- Shift allowances
- Deductions and other employment benefits
Shift Details
Candidates must be willing to work rotational shifts. Exact shift timings, working days, weekly offs and night-shift requirements have not been disclosed.
Applicants should confirm whether the employer provides additional compensation or transportation for late-night shifts.
Cab Facility
The vacancy explicitly states that a cab facility will be provided. However, it does not confirm:
- Whether the cab service is available on both sides
- Applicable pickup and drop boundaries
- Whether transport is available during every shift
- Whether any transportation charges will be deducted
Candidates should verify the complete cab policy before joining.
Work Mode and Location
The vacancy does not disclose the city, office address or work arrangement. Applicants should confirm whether the position is office-based, hybrid or Work From Home before proceeding.
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