AranGrant is hiring experienced Travel Sales Consultants for its US flight-sales process. Candidates must have at least two years of relevant experience in an Online Travel Agency, travel BPO or captive travel operation.
The position involves handling customer enquiries, recommending suitable flight options and converting travel leads through persuasive and professional communication.
Job Highlights
- Company Mentioned: AranGrant
- Recruitment Contact Domain: Omprime
- Position: Travel Sales Consultant
- Process: US Flight Sales
- Support Channel: Voice and Blended
- Experience: Minimum 2 years
- Qualification: Any Graduate
- Employment Type: Full-Time, Permanent
- Industry: Travel and Tourism
- Department: Customer Success, Service and Operations
- Salary: Not Disclosed
- Incentives: Unlimited incentives mentioned
- Location: Not Disclosed
- Work Mode: Not Disclosed
- Shift: Not Disclosed
About the Company
AranGrant states that it serves more than 1,500 customers per day and focuses on delivering personalized travel assistance rather than treating every customer in the same way.
The company seeks customer-focused professionals who can combine travel knowledge, communication and sales skills to provide a strong customer experience.
About the Role
The Travel Sales Consultant will assist existing and potential customers looking for airline tickets in the US travel market.
The role involves understanding passengers’ requirements, comparing available itineraries, explaining reservation options and persuading customers to select suitable fares. Final ticketing will reportedly be handled by a separate team of ticketing experts.
Roles and Responsibilities
- Guide customers through available flight options.
- Understand customers’ destinations, travel dates, budgets and preferences.
- Contact existing and potential customers regarding airline-ticket requirements.
- Support the sale of airline tickets through a US travel-sales process.
- Explain available reservation and itinerary options.
- Persuasively pitch higher-value fares.
- Respond to customer questions about available travel offers.
- Handle customer complaints and requests professionally.
- Send emails to customers regarding valid company offers.
- Follow up with potential customers.
- Update customer information and travel requirements in the database.
- Maintain records of previous and ongoing customer interactions.
- Promote relevant company products and travel services.
- Provide accurate information in a timely manner.
- Maintain strong customer-service and sales standards.
- Work on enquiries generated through travel meta-search platforms.
- Coordinate with ticketing experts after completing the sales process.
- Meet assigned sales, conversion and revenue expectations.
Lead Sources and Platforms
The position may involve handling calls or leads generated through:
- Kayak
- Skyscanner
- Priceline
Candidates with previous experience handling meta-search travel leads may have an advantage.
Important Ticketing Information
The listing states that the consultant will primarily be responsible for:
- Understanding customer requirements
- Presenting reservation options
- Pitching higher fares
- Converting travel enquiries into sales
Final ticketing will be completed by designated ticketing experts.
Eligibility and Experience
Candidates should meet the following requirements:
- Any graduation.
- At least two years of US flight-sales experience.
- Experience in an Online Travel Agency, travel BPO or captive travel unit.
- Above-average English communication skills.
- Strong customer-service and sales abilities.
- Ability to handle international customers professionally.
- Good persuasion and objection-handling skills.
- Experience working with airline reservations and fare options.
- Strong sense of responsibility, commitment and dedication.
- Ability to maintain customer records accurately.
- Confidence handling calls and blended customer interactions.
Required Skills
- US flight sales
- International travel sales
- Online Travel Agency operations
- Travel BPO
- Airline reservations
- Voice and blended support
- Customer service
- Sales conversion
- Fare pitching
- Objection handling
- Meta-search leads
- Email support
- Customer-database management
- English communication
- Kayak
- Skyscanner
- Priceline
Salary and Incentives
The fixed salary has not been disclosed. The vacancy mentions:
- Good remuneration
- Unlimited incentives
- Medical benefits
- Official employment
- Professional-development opportunities
- Introductory and continuous training
- International-project exposure
- People-oriented management
Candidates should confirm:
- Fixed monthly salary
- Approximate in-hand salary
- Individual sales targets
- Incentive calculation
- Incentive eligibility and payout cycle
- Training-period salary
- Medical-benefit coverage
- Statutory deductions and benefits
Work Location and Schedule
The vacancy does not disclose:
- Job location
- Work From Home or office arrangement
- Working days
- Shift timings
- Weekly offs
- Cab or transport facility
Candidates should obtain these details from the recruiter before scheduling an interview.
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