Retail Banking Operations (Capgemini) | Noida | Salary based on profile

Capgemini is hiring an experienced Team Leader – Retail Banking Operations in Noida for professionals with strong exposure to Commercial Lending, Mortgage Loans and International Banking Operations. The role involves leading a team, driving operational excellence and ensuring high-quality customer and process outcomes.

Job Highlights

• Company: Capgemini
• Role: Team Leader – Retail Banking Operations
• Location: Noida, Uttar Pradesh
• Experience: 6–10 Years
• Work Mode: Work From Office
• Working Days: 5 Days Working
• Weekly Off: 2 Days
• Shift: Australian Shift – 3:00 AM to 12:00 PM
• Notice Period: Up to 60 Days
• Domain: Retail Banking / Mortgage / Commercial Lending

Roles & Responsibilities

Lead and manage a team of approximately 10–12 FTEs handling Retail Banking Operations, Commercial Lending and Mortgage Loan processes, monitor daily operational performance and ensure service-quality standards are consistently achieved, drive customer-process excellence and identify opportunities to improve efficiency and service delivery, manage workflow allocation and ensure timely completion of banking requests and transactions, maintain accuracy while following risk, compliance and operational-control requirements, monitor team productivity and quality metrics and provide coaching or performance feedback when required, handle process escalations and support resolution of complex operational issues, engage with clients and internal stakeholders to maintain strong service relationships, and continuously improve operational processes while balancing customer experience, risk and efficiency expectations.

Qualifications & Eligibility

• Candidates should have 6–10 years of relevant professional experience.
• Strong experience in Retail Banking Operations is required.
• Practical experience in Commercial Lending and/or Mortgage Loan operations is highly relevant.
• Candidates should have exposure to International Banking Operations.
• Previous experience handling or leading a team is required.
• Candidates should be comfortable managing approximately 10–12 team members/FTEs.
• Strong understanding of banking processes, operational controls and service-quality requirements is important.
• Candidates should be comfortable working from the Noida office for 5 days a week.
• Applicants must be comfortable with the Australian shift from 3:00 AM to 12:00 PM.
• Candidates serving a notice period of up to 60 days can apply.

Required Skills

• Retail Banking Operations
• Mortgage Loan Operations
• Commercial Lending
• International Banking Operations
• Team Management
• People Management
• Customer Process Excellence
• Banking Operations
• Operational Excellence
• Client Management
• Service Delivery
• Process Management
• Escalation Handling
• Risk and Control Awareness
• Quality Management
• Performance Monitoring
• Stakeholder Management
• Problem Solving
• Analytical Thinking
• Communication Skills

Preferred Skills

• Previous Team Leader or supervisory experience
• Experience managing 10–12 FTEs or larger teams
• Mortgage-processing knowledge
• Lending documentation and servicing experience
• International banking-process exposure
• Client-facing experience
• Process-improvement experience
• KPI and SLA management
• Quality and productivity management
• Coaching and mentoring team members

Shift & Work Requirements

This is a 5-day Work From Office role in Noida with two weekly days off. Candidates must be comfortable working in the Australian shift from 3:00 AM to 12:00 PM.