Customer Support Executive (US Blended Banking Process) | Noida | ₹51,350 CTC

A leading organization is hiring candidates for a US Blended Banking Process as a Customer Support Executive in Sector 60, Noida. The role involves handling customer interactions through both voice and chat channels, with approximately 70% voice and 30% chat support. Candidates must have at least 6 months of experience in an International BPO and should be comfortable working in rotational shifts.

Job Highlights

• Role: Customer Support Executive
• Process: US Blended Banking Process
• Location: Sector 60, Noida
• Experience: Minimum 6 Months in an International BPO
• Work Mode: Work From Office
• Process Mix: 70% Voice | 30% Chat
• Working Days: 5 Days
• Shift: 24/7 Rotational Shifts
• Weekly Off: Rotational
• CTC: ₹51,350
• In-Hand Salary: ₹40,800

Roles & Responsibilities

• Handle customer queries through international voice calls and chat support
• Assist US customers with banking-related queries and service requests
• Provide accurate and timely information to customers
• Resolve customer concerns according to defined process guidelines
• Maintain professional communication with international customers
• Handle customer interactions effectively across voice and chat channels
• Understand customer requirements and provide appropriate resolutions
• Follow banking-process procedures, policies and compliance requirements
• Maintain customer confidentiality and follow data-security guidelines
• Document customer interactions and relevant case information accurately
• Escalate complex or unresolved customer issues to the appropriate team
• Maintain required quality, productivity and customer-service standards
• Work effectively in a 24/7 rotational shift environment

Qualifications & Eligibility

• Minimum 6 months of experience in an International BPO is mandatory
• International Customer Service or International BPO experience preferred
• Strong spoken English and verbal communication skills
• Good written communication skills for chat support
• Good customer-handling and problem-solving skills
• Ability to handle both voice and chat interactions
• Comfortable working in 24/7 rotational shifts
• Comfortable with rotational weekly offs
• Candidates must be willing to work from office in Noida Sector 60
• Ability to follow process and compliance requirements

Required Skills

• International Customer Service
• International BPO Experience
• Voice Process
• Chat Process
• Blended Process
• Banking Customer Support
• Spoken English
• Written Communication
• Active Listening
• Customer Query Resolution
• Problem Solving
• Call Handling
• Chat Handling
• Escalation Handling
• Process Compliance
• Basic Computer Skills

Preferred Skills

• US Customer Service Experience
• International Voice Process Experience
• International Chat Process Experience
• Banking Process Experience
• Blended Process Experience
• Strong English Communication
• Customer Complaint Resolution
• Multitasking
• Quality-Focused Customer Handling
• Rotational Shift Flexibility

Compensation & Benefits

• CTC: ₹51,350
• In-Hand: ₹40,800
• Working Days: 5 Days
• Shift: 24/7 Rotational
• Weekly Off: Rotational
• Work Mode: Work From Office
• Process: 70% Voice | 30% Chat