International Customer Support – Blended Process (iEnergizer) | Noida | Up to ₹51,000 CTC

iEnergizer is hiring candidates for an International Customer Support – Blended Process role in Noida. The position is suitable for candidates with good communication skills and a strong customer-focused approach. Immediate joiners are preferred, with both virtual and offline interview options available.

Job Highlights

• Company: iEnergizer
• Role: International Customer Support – Blended Process
• Location: Noida
• Experience: Not Specified
• Work Mode: Work From Office
• Working Days: 5 Days
• Shift: Not Specified
• Weekly Off: 2 Rotational Offs
• Salary: Up to ₹51,000 CTC
• Joining: Immediate Joiners Preferred
• Interview Mode: Virtual + Offline

Roles & Responsibilities

• Handle customer queries through international voice and non-voice support channels
• Provide accurate and timely assistance to international customers
• Understand customer concerns and provide appropriate resolutions
• Maintain professional and customer-focused communication
• Resolve customer complaints and service-related issues efficiently
• Follow defined process guidelines and customer-service procedures
• Provide accurate information about products, services and policies
• Escalate complex or unresolved customer issues to the appropriate team
• Document customer interactions and case details accurately
• Maintain required quality and productivity standards
• Follow company policies, process requirements and data-security guidelines
• Deliver a positive customer experience throughout each interaction
• Work effectively according to assigned shifts and rotational weekly offs

Qualifications & Eligibility

• Good communication skills required
• Strong spoken English communication preferred
• Customer-focused approach
• Good listening and problem-solving skills
• Ability to handle international customer interactions
• Comfortable working in a blended process
• Comfortable with rotational weekly offs
• Candidates must be willing to work from office in Noida
• Immediate joiners preferred
• Experience requirement not specified in the provided opening

Required Skills

• International Customer Support
• Blended Process
• Voice Support
• Non-Voice Support
• Customer Service
• English Communication
• Active Listening
• Customer Query Resolution
• Complaint Handling
• Problem Solving
• Customer Interaction
• Escalation Handling
• Process Compliance
• Basic Computer Skills

Preferred Skills

• International BPO Experience
• International Customer Service
• Blended Process Experience
• Voice Process Experience
• Strong English Communication
• Customer Complaint Resolution
• Problem-Solving Skills
• Customer-Focused Approach
• Rotational Shift Flexibility
• Immediate Joining Availability

Compensation & Benefits

• Maximum CTC: Up to ₹51,000
• Working Days: 5 Days
• Weekly Off: 2 Rotational
• Work Mode: Work From Office
• Interview: Virtual + Offline
• Joining: Immediate Joiners Preferred