Customer Associate (US Telecom ) | Noida | Up to ₹4.90 LPA

Hiring is open in Noida for Customer Associate and Senior Customer Associate positions in an International US Telecom inbound voice and upselling process. The opportunity is for candidates with at least 1 year of International Inbound Voice experience and good communication skills.

Job Highlights

• Company: Not Disclosed
• Role: Customer Associate / Senior Customer Associate
• Process: International – US Telecom
• Process Type: Inbound Voice + Upselling
• Locations: Noida Sector 62 / Sector 81
• Work Mode: Work From Office
• Experience: Minimum 1 Year International Inbound Voice Experience
• Qualification: 12th Pass
• Shift: Night Shift
• Working Days: 5 Days
• Weekly Off: Split Week Off
• CTC: Up to ₹4.90 LPA
• In-Hand Salary: Up to ₹32,002
• PLI: Up to ₹3,949
• Employment Type: Full-Time

Roles & Responsibilities

• Handle inbound calls from customers for the US Telecom process.
• Understand customer queries and provide appropriate assistance.
• Resolve customer concerns according to defined process guidelines.
• Identify relevant upselling opportunities during customer interactions.
• Explain applicable telecom products, services or offers clearly.
• Maintain professional communication with international customers.
• Provide accurate information while handling customer requests.
• Support customer retention and service requirements.
• Maintain required call-quality and productivity standards.
• Document customer interactions and resolutions accurately.
• Follow defined voice-process and upselling procedures.
• Escalate unresolved or complex customer concerns when required.
• Work according to assigned night-shift schedules.

Qualifications & Eligibility

• Minimum qualification of 12th Pass is required.
• Minimum 1 year of International Voice – Inbound experience is mandatory.
• Candidates should have good verbal communication skills.
• International customer-handling experience is required.
• Candidates should be comfortable with inbound voice calls and upselling.
• Applicants must be comfortable working from the Noida office.
• Candidates should be comfortable working night shifts.
• Applicants must be comfortable with a 5-day working schedule and split weekly offs.

Required Skills

• International Voice Process
• US Telecom Process
• Inbound Voice
• Upselling
• Customer Service
• Customer Support
• Verbal Communication
• English Communication
• Call Handling
• Active Listening
• Customer Query Resolution
• Sales & Upselling
• Problem Solving
• Customer Interaction

Salary Structure

12–17 Months Experience – U1

• CTC: ₹4.40 LPA
• In-Hand Salary: ₹28,668
• PLI: ₹0–₹3,538

18+ Months Experience – U2

• CTC: ₹4.90 LPA
• In-Hand Salary: ₹32,002
• PLI: ₹0–₹3,949

Selection Process

• Round 1: HR Round
• Round 2: Operations Round
• Round 3: SHL Assessment