Work From Home – Customer Support Specialist (Revinate) | India | Salary Based on Profile

Revinate is hiring a Technical Customer Support Specialist II to provide remote product and technical assistance to customers. The position belongs to its Customer Success and Customer Support organization.

Job Highlights

• Company: Revinate
• Role: Technical Customer Support Specialist II
• Location: India
• Work Mode: Remote
• Experience: As per official requirements
• Employment Type: Full-Time
• Domain: Technical Customer Support
• Salary: Based on Profile

Roles & Responsibilities

• Respond to customer questions and technical incidents.
• Investigate and troubleshoot product issues.
• Reproduce reported errors when required.
• Provide clear resolutions or workarounds.
• Maintain accurate records in the support system.
• Escalate product defects to technical teams.
• Keep customers informed about case progress.
• Follow support SLAs and quality standards.
• Contribute to customer-facing documentation.
• Identify recurring problems and improvement opportunities.

Qualifications & Eligibility

• Relevant customer or technical-support experience is required.
• Candidates should possess strong problem-solving skills.
• Excellent written and verbal communication is expected.
• SaaS or hospitality-technology experience may be beneficial.
• Applicants must be eligible to work remotely from India.

Required Skills

• Technical support
• Customer service
• SaaS applications
• Troubleshooting
• Ticket management
• Incident escalation
• Documentation
• Communication