Work From Home – Technical Support Engineer (SigNoz) | Remote | Salary Based on Profile

SigNoz is seeking a Technical Support Engineer for its completely remote team. The position involves helping customers troubleshoot an open-source observability platform and related cloud-native technologies.

Job Highlights

• Company: SigNoz
• Role: Technical Support Engineer
• Location: India
• Work Mode: Completely Remote
• Employment Type: Full-Time
• Salary: Based on Profile
• Domain: Observability and Developer Support

Roles & Responsibilities

• Investigate customer issues involving the SigNoz platform.
• Assist with installation, configuration and product usage.
• Diagnose observability, infrastructure and application-data problems.
• Analyze logs, traces and system behavior.
• Reproduce technical issues and coordinate fixes with engineering.
• Provide accurate updates and explanations to customers.
• Create troubleshooting articles and improve support documentation.
• Share recurring customer feedback with product teams.

Qualifications & Eligibility

• Experience in technical support, DevOps or software operations.
• Understanding of cloud-native infrastructure and observability concepts.
• Strong troubleshooting and written-communication skills.
• Ability to work autonomously in a remote-first organization.

Required Skills

• Observability
• Linux
• Cloud infrastructure
• Logs and tracing
• Technical support
• Customer communication

Preferred Skills

• Kubernetes
• OpenTelemetry
• Application monitoring