Customer Support Executive – US Blended Banking Process | Noida | ₹51,000 CTC/Month

A company is hiring experienced Customer Support Executives for a US banking blended process in Noida. The role combines voice and chat support and requires previous international BPO experience.

Job Highlights

• Role: Customer Support Executive
• Process: US Blended Banking Process
• Location: Noida, Sector 60
• Work Mode: Work From Office
• Experience: Minimum six months in an International BPO
• Process Split: 70% Voice and 30% Chat
• Working Days: Five days per week
• Shift: 24×7 rotational shifts
• Weekly Offs: Rotational
• Salary: ₹51,000 CTC per month

Roles & Responsibilities

• Handle US banking customers through voice calls and chat.
• Understand customer concerns and provide suitable resolutions.
• Assist customers with process-related queries and service requests.
• Maintain clear and professional spoken and written communication.
• Follow banking-process guidelines and security requirements.
• Record customer interactions accurately in the designated system.
• Escalate complex or unresolved cases appropriately.
• Maintain customer confidentiality while handling account information.
• Meet assigned quality, productivity and customer-satisfaction targets.
• Work collaboratively with the operations and support teams.

Qualifications & Eligibility

• A minimum of six months of International BPO experience is mandatory.
• Candidates should have experience handling international customers.
• Strong verbal and written English communication skills are required.
• Applicants must be comfortable handling both calls and chats.
• Candidates must be willing to work 24×7 rotational shifts.
• Applicants should be comfortable working from the Noida office.
• Shift flexibility and customer-handling ability are essential.
• Qualification requirements have not been disclosed.

Required Skills

• International customer support
• Voice and chat handling
• Banking-process support
• English communication
• Active listening
• Customer-query resolution
• Data confidentiality
• Professional call etiquette
• Shift flexibility

Compensation & Benefits

• Monthly CTC: ₹51,000
• Five working days per week
• Two rotational weekly offs
• No cab facility is provided