Selling Partners Support(Amazon) | Hyderabad – Virtual | Salary Based on Profile

Amazon is recruiting an SPS Associate to support Selling Partners through phone, chat and email. The position focuses on resolving seller concerns, maintaining service standards and improving the partner experience.

Job Highlights

• Company: Amazon
• Role: SPS Associate T4
• Location: Hyderabad, Telangana
• Work Mode: Virtual
• Experience: Minimum 1 year in customer service
• Qualification: Full-time graduation in any stream
• Shift: Rotational shifts, including nights, weekends and holidays
• Salary: Based on Profile

Roles & Responsibilities

• Respond to seller queries through phone, chat and email
• Investigate and resolve support tickets
• Take ownership of cases through closure
• Escalate complex issues appropriately
• Maintain quality and productivity metrics
• Identify recurring issues and improvement opportunities
• Deliver professional written and verbal communication

Required Skills

• Customer service
• English communication
• Microsoft Office and Excel
• Ticket management
• Problem-solving
• Process improvement