Customer Service Associate (Amazon) | Hyderabad | Salary Based on Profile

Amazon is hiring a CTK Service Associate to provide centralized timekeeping and employee-support services. The role involves resolving requests accurately while following established policies and service-level expectations.

Job Highlights

• Company: Amazon
• Role: CTK Service Associate
• Location: Hyderabad
• Work Mode: As specified during selection
• Experience: Customer service, contact centre or HR-support experience preferred
• Employment Type: Full-Time
• Salary: Based on Profile
• Domain: Employee and timekeeping support

Roles & Responsibilities

• Resolve employee timekeeping requests
• Research employee records and transaction history
• Answer policy and process questions
• Maintain accurate case documentation
• Escalate complicated cases to the appropriate team
• Protect confidential employee information
• Meet quality and turnaround-time standards
• Contribute to service-process improvements

Required Skills

• Customer service
• Case management
• Written communication
• Attention to detail
• Data confidentiality
• Problem-solving