Support Engineer – Customer Support (Vendavo) | Bengaluru | Salary Based on Profile

Vendavo is seeking a Support Engineer to provide technical and functional assistance for enterprise software applications. The position involves investigating complex customer incidents and collaborating with product, engineering and cloud teams.

Job Highlights

• Company: Vendavo
• Role: Support Engineer – Customer Support
• Location: Bengaluru
• Work Mode: Hybrid
• Employment Type: Full-Time
• Domain: Enterprise Software
• Salary: Based on Profile

Roles & Responsibilities

• Manage customer-reported incidents and requests.
• Investigate application and configuration issues.
• Troubleshoot calculations, quotations and approval workflows.
• Resolve user-access and data-processing concerns.
• Investigate application-performance problems.
• Use SQL during technical analysis.
• Coordinate with product engineering.
• Work with cloud operations and professional services.
• Keep customers informed about case progress.
• Document resolutions and recurring issues.

Required Skills

• Enterprise application support
• SQL
• Technical troubleshooting
• Workflow analysis
• Customer communication
• Incident management
• SaaS support