Customer Support Executive – (US Blended Banking Process) | Noida | ₹51,000 CTC

  • Anywhere

Hiring is open for Customer Support Executives for a US Blended Banking Process in Noida. The role combines Voice and Chat support and requires candidates with at least 6 months of International BPO experience.

Job Highlights

  • Role: Customer Support Executive – Voice & Chat
  • Process: US Blended Banking Process
  • Location: Noida, Sector 60
  • Experience: Minimum 6 Months in International BPO
  • Work Mode: Work From Office
  • Process Split: 70% Voice / 30% Chat
  • Working Days: 5 Days
  • Shift: 24/7 Rotational
  • Weekly Offs: Rotational
  • Salary: ₹51,000 CTC
  • Domain: Banking / International Customer Support

Roles & Responsibilities

  • Handle customer interactions for the assigned US Banking process.
  • Manage customer support through both Voice and Chat channels.
  • Handle approximately 70% Voice and 30% Chat interactions as part of the blended process.
  • Communicate with customers through the assigned support channels.
  • Manage customer queries according to the requirements of the banking support process.
  • Work according to assigned 24/7 rotational shifts and weekly offs.

Qualifications & Eligibility

  • Minimum 6 months of International BPO experience is mandatory.
  • Candidates should have relevant exposure to an international customer-support environment.
  • Applicants must be comfortable handling both Voice and Chat interactions.
  • Candidates must be comfortable working in a 24/7 rotational shift environment.
  • Applicants should be comfortable with rotational weekly offs.
  • Candidates must be comfortable working from the Noida Sector 60 office.
  • Specific educational qualifications have not been mentioned in the provided hiring information.

Required Skills

  • International Customer Support
  • International BPO
  • Voice Support
  • Chat Support
  • Blended Process
  • Customer Handling
  • Banking Customer Support
  • Voice & Chat Handling
  • Rotational Shift Flexibility

Compensation & Benefits

  • CTC: ₹51,000
  • Working Days: 5 Days
  • Weekly Offs: Rotational
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