International Customer Support – Voice (Tech Mahindra) | Hyderabad | ₹3.5–₹4.75 LPA

Tech Mahindra is hiring experienced candidates for its International Customer Support – Inbound Voice Process in Hitech City, Hyderabad. The role involves handling international customer calls, delivering professional voice support and working in a 24/7 rotational-shift environment.

Job Highlights

• Company: Tech Mahindra
• Role: International Customer Support Representative
• Process: International Inbound Voice / Customer Support
• Location: Hitech City, Madhapur, Hyderabad
• Experience: Minimum 6 Months in International Inbound Voice Process
• Qualification: 12th Pass / Undergraduate / Graduate / Postgraduate
• Work Mode: Work From Office
• Employment Type: Full-Time, Permanent
• Working Days: 5 Days
• Weekly Offs: Rotational
• Shift: 24/7 Rotational Shifts, Including Night and Graveyard Shifts
• Salary: ₹3.5–₹4.75 LPA
• Incentives: Performance-Based Earning Opportunities
• Cab Facility: Two-Way Cab Service
• Joining: Immediate Joiners Preferred; Candidates With Up to 15 Days’ Notice Can Apply
• Industry: BPM / BPO
• Department: Customer Success, Service & Operations

Roles & Responsibilities

• Handle international inbound customer calls through the assigned voice-support process.
• Communicate professionally with international customers.
• Provide customer and technical support through voice interactions.
• Apply relevant international inbound calling experience while assisting customers.
• Maintain effective English communication during customer conversations.
• Work according to assigned 24/7 rotational-shift requirements.

Qualifications & Eligibility

• Minimum 6 months of International Voice Process experience is mandatory.
• Experience must be in international inbound calling.
• Excellent English communication skills are required.
• Candidates must be comfortable working 24/7 rotational shifts.
• Willingness to work night and graveyard shifts is mandatory.
• Candidates must be comfortable working from the Hitech City office.
• 12th-pass, undergraduate, graduate and postgraduate candidates are eligible.
• Immediate joiners are preferred.
• Candidates with a notice period of up to 15 days can also apply.

Required Skills

• International Voice Process
• International Inbound Calling
• International BPO
• Customer Support
• Technical Support – Voice
• English Communication
• Verbal Communication
• Customer Handling
• Voice Process
• Rotational Shift Flexibility

Compensation & Benefits

• Annual Salary: ₹3.5–₹4.75 LPA
• Incentives: Opportunity to Earn Above Offered CTC
• Working Days: 5 Days
• Weekly Offs: Rotational
• Cab Facility: Two-Way Cab Service

Selection Process

• HR Screening
• Operations Interview
• SVAR Assessment – Required Score: 60 / B2