Customer Support Associate (Tech Mahindra) | Bengaluru | Up to ₹3.6 LPA

Tech Mahindra Business Services is hiring Customer Support Associates for its Domestic Voice Process in Electronic City, Bengaluru. Both freshers and experienced candidates can apply. The role involves handling customer calls, assisting with patient appointments, managing online bookings and coordinating with doctors.

Job Highlights

• Company: Tech Mahindra Business Services
• Role: Customer Support Associate – Voice
• Process: Domestic Voice / Customer Support
• Location: Electronic City Phase 2, Bengaluru
• Experience: Freshers and Experienced Candidates
• Qualification: Graduates / Undergraduates
• Languages: Bengali or Assamese or Hindi, Along With English
• Employment Type: Full-Time, Permanent
• Shift: Rotational Shifts
• Weekly Offs: Rotational
• Salary: Up to ₹3.6 LPA, Depending on Candidate Category
• Industry: BPM / BPO
• Department: Customer Success, Service & Operations

Roles & Responsibilities

• Handle incoming customer calls professionally.
• Understand customer queries and provide appropriate assistance.
• Manage incoming patient appointment requests.
• Assist customers with online bookings.
• Handle patient health-history updates.
• Coordinate with doctors regarding appointment availability and scheduling.
• Maintain professional communication with customers and patients.
• Use strong interpersonal and problem-solving skills to address customer concerns.

Qualifications & Eligibility

• Freshers and experienced candidates can apply.
• Graduates and undergraduates are eligible.
• Excellent proficiency in Bengali, Assamese or Hindi, along with English, is required.
• Strong verbal communication and interpersonal skills are essential.
• Candidates should be comfortable handling customer queries through calls.
• Ability to coordinate patient appointments and doctor schedules is required.
• Professionalism and practical problem-solving abilities are expected.
• Candidates must be comfortable working rotational shifts and rotational weekly offs.

Required Skills

• Bengali / Assamese / Hindi Communication
• English Communication
• Domestic Voice Process
• Customer Support
• Customer Service
• Inbound Calling
• Telecalling
• Customer Query Resolution
• Patient Appointment Handling
• Online Booking Assistance
• Doctor Scheduling Coordination
• Interpersonal Communication

Preferred Skills

• Previous Customer Service Experience
• Healthcare Process Experience
• Domestic BPO Experience

Compensation & Benefits

Salary Structure :

• Freshers (UJ Category): ₹21,100 per month take-home
• Freshers (U1 Category): ₹3.2 LPA CTC
• Experienced Candidates (U1 Category): ₹3.6 LPA CTC