Voice, Semi-Voice & Chat Support (Tech Mahindra) | Bengaluru | ₹2.75–₹3.5 LPA

Tech Mahindra is conducting a Mega Walk-In Recruitment Drive for multiple Customer Support openings in its Healthcare and E-Commerce processes at Electronic City, Bengaluru. Opportunities are available for freshers and experienced candidates, depending on the process.

Job Highlights

• Company: Tech Mahindra
• Roles: Customer Support Executive – Voice / Semi-Voice / Chat
• Processes: E-Commerce Chat, E-Commerce Voice & Mail, Healthcare Voice
• Location: Electronic City Phase 2, Bengaluru
• Experience: Freshers / Experienced Candidates (Process-Specific)
• Qualification: 12th Pass / Graduate
• Age Criteria: 18–25 Years
• Salary: ₹2.75–₹3.5 LPA (Advertised Range)
• Working Days: 5 Days
• Weekly Offs: 2 Rotational Weekly Offs
• Shifts: Day / Rotational, Depending on Process
• Industry: BPM / BPO
• Department: Customer Support / Customer Service

Available Openings

1. E-Commerce Chat Process

• Experience: Minimum 1 Year in Chat Support (Mandatory)
• Qualification: 12th Pass / Graduate
• Language: English Mandatory
• Shift: Day Shift
• Working Days: 5 Days
• Weekly Offs: 2 Rotational Offs

Candidates must have prior chat-support experience and strong written English communication skills.

2. E-Commerce Voice & Mail Process

• Experience: Freshers and Experienced Candidates Eligible
• Qualification: 12th Pass / Graduate
• Languages: English and Hindi
• Shift: Day Shift
• Working Days: 5 Days
• Weekly Offs: 2 Rotational Offs

Candidates must demonstrate strong English and Hindi communication skills for customer support through voice and email channels.

3. Healthcare Voice Process

• Experience: Freshers and Experienced Candidates Eligible
• Qualification: 12th Pass / Graduate
• Languages: English Plus at Least One Regional Language
• Accepted Regional Languages: Bengali, Assamese, Hindi, Kannada, Gujarati or Marathi
• Shift: Rotational Shifts
• Working Days: 5 Days
• Weekly Offs: 2 Rotational Offs

Candidates should have strong verbal communication skills and proficiency in English and at least one of the specified regional languages.

Roles & Responsibilities

• Provide customer support through the assigned voice, chat or email process.
• Handle customer queries professionally using the required languages.
• Communicate clearly with customers through the relevant support channel.
• Apply effective customer-handling and problem-solving skills.
• Follow the assigned process requirements and rotational work schedules.
• Maintain professional communication and appropriate email or chat etiquette.
• Support customers within the assigned Healthcare or E-Commerce process.

Qualifications & Eligibility

• Candidates must be 18–25 years old, as specified in the advertisement.
• Minimum educational qualification is 10+2 or graduation.
• Candidates currently pursuing their qualifications are stated to be ineligible for the E-Commerce Chat and Healthcare Voice processes.
• E-Commerce Chat applicants must have at least 1 year of prior chat-support experience.
• Freshers can apply for the E-Commerce Voice & Mail and Healthcare Voice processes.
• English communication skills are mandatory.
• Additional language requirements depend on the selected process.
• Candidates must be comfortable with the applicable day or rotational shifts.
• Applicants should meet the specified language requirements for their chosen process.

Required Skills

• Customer Support
• Customer Service
• Customer Handling
• English Communication
• Spoken and Written Communication
• Chat Support
• Voice Process
• Email Communication
• Customer Query Handling
• Problem-Solving
• Language Proficiency
• Professional Communication

Additional Relevant Skills

• Escalation Handling
• Email Etiquette
• Pressure Handling
• Convincing Skills
• Bengali / Assamese / Hindi Communication
• Kannada / Gujarati / Marathi Communication

Compensation & Work Schedule

• Advertised Salary: ₹2.75–₹3.5 LPA
• Working Days: 5 Days
• Weekly Offs: 2 Rotational Offs
• E-Commerce Chat: Day Shift
• E-Commerce Voice & Mail: Day Shift
• Healthcare Voice: Rotational Shifts