International Voice Customer Support (Tech Mahindra) | Pune | ₹3–₹6 LPA

Tech Mahindra is hiring experienced candidates for its International Voice Customer Support Process in Noida and Pune. The role involves handling inbound and outbound customer calls, resolving technical and service-related queries, and delivering high-quality customer support in a fast-paced environment.

Job Highlights

• Company: Tech Mahindra
• Role: Customer Support Associate
• Process: International Voice / Semi-Technical Customer Support
• Locations: Noida (Sector 62) / Pune (Sharda Centre)
• Experience: 6 Months to 5 Years
• Salary: ₹3–₹6 LPA
• Work Mode: 100% Work From Office
• Shift: Night Shifts Only
• Call Volume: Approximately 40–50 Calls Per Shift
• Holiday Requirement: Willingness to Work on Indian Holidays
• Industry: BPO / International Customer Support
• Support Channels: Inbound and Outbound Voice

Roles & Responsibilities

• Handle inbound and outbound customer interactions through voice support channels.
• Manage high-volume customer calls while maintaining service quality.
• Resolve customer queries, complaints and technical issues within defined timelines.
• Diagnose and troubleshoot basic to intermediate technical issues using available knowledge resources.
• Provide accurate information and effective solutions to customers.
• Document customer interactions, resolutions and follow-up actions using CRM or ticketing tools.
• Escalate unresolved issues to the appropriate support teams.
• Collaborate with internal stakeholders to ensure timely issue resolution.
• Maintain professionalism and empathy during customer interactions.
• Follow company policies, compliance requirements and operational procedures.
• Meet assigned service-level and performance targets.

Qualifications & Eligibility

• Experience: 6 months to 5 years of relevant customer support experience.
• Excellent verbal and written English communication skills are required.
• Strong customer-service and problem-solving abilities are essential.
• Candidates must be comfortable handling approximately 40–50 calls per shift.
• Ability to work in a fast-paced and high-pressure environment is required.
• Good listening, analytical and troubleshooting skills are necessary.
• Basic computer knowledge is required.
• Proficiency in CRM or ticketing tools is expected.
• Basic typing skills are required.
• Candidates should be capable of multitasking and adapting to changing business requirements.
• A positive attitude and willingness to learn are expected.
• Applicants must be comfortable working night shifts only.
• Willingness to work from the office and on Indian holidays is mandatory.

Required Skills

• International Voice Process
• International Customer Support
• US Voice Process
• BPO Voice Support
• International Calling
• Inbound and Outbound Calling
• Semi-Technical Customer Support
• Customer Query Resolution
• Technical Troubleshooting
• Customer Complaint Handling
• CRM and Ticketing Tools
• English Communication
• Problem-Solving
• Analytical Skills
• Multitasking
• Basic Typing

Key Performance Metrics

Selected candidates will be expected to meet established performance targets, including:

• AHT: Average Handle Time
• CCR / CSAT: Customer Satisfaction
• FCR: First Call Resolution
• Quality Score: Compliance With Service Quality Standards
• Schedule Adherence: Following Assigned Work Schedules
• Attendance: Meeting Attendance Requirements

Compensation & Work Conditions

• Annual Salary: ₹3–₹6 LPA
• Work Locations: Noida Sector 62 / Pune Sharda Centre
• Work Arrangement: 100% Office-Based
• Shift Timing: Night Shifts Only